Most people writing to CineMind are mid-stream or an hour from going live, so this page is built to get you unstuck fast rather than to look tidy. It tells you what to send, where it goes, and what we can realistically fix while you are still on air.
Messages land in one reviewed inbox that a human reads. There is no bot in front of it. If your problem is the overlay behaving badly on a live broadcast, say "LIVE" in the first line and we prioritise it above everything else in the queue.
Where your message goes
- Overlay and stream issues. Browser Source rendering wrong, sizing, transparency, audio ducking, or the guess panel freezing. Send your OBS version and the overlay URL you pasted in.
- Account and plan support. Turn balances, plan upgrades, top-ups, refunds, or a session that consumed turns without answering.
- Collabs, sponsorships and press. Guest streams, integration partners, and coverage requests. Include your channel link and average concurrents so we can answer concretely.
- Content and safety reports. A guess that produced a spoiler, an unsafe or unfair response, or anything you would not want on stream. These are reviewed the same day.
Before you write: the three fixes that solve most stream problems
A large share of overlay reports come down to the same three causes, and all three are faster to try than to describe to us.
- Refresh the Browser Source cache in OBS — right-click the source, then Refresh. This clears a stale build more reliably than restarting OBS.
- Check the source dimensions match the overlay's design width; scaling a Browser Source down in OBS is fine, but sizing it below the design width clips the guess panel.
- Confirm you are signed in inside the Browser Source itself. It has its own cookie jar and does not inherit the session from your normal browser tab.
What happens after you press send
Live issues get looked at immediately during broadcast hours; everything else is triaged the same working day. If the fault is on our side we tell you plainly, give you a workaround you can use on the current stream, and follow up when the underlying fix ships.
Content and safety reports go straight to the publisher. If a response spoiled a title, was unfair to a fandom, or crossed a line, we want the transcript rather than a summary — it lets us adjust the guardrail instead of guessing at it.
What we will never ask you for
We will never ask for your streaming platform password, an OAuth token, a two-factor code, or your payment details. We will never DM you first offering a sponsorship that requires you to install software. Creator accounts are a standing target for that scam; forward anything like it and we will confirm whether it came from us.
Other ways to reach us
- Operator domain: meVid.online
- Support response time: typically within 2 business days
- Press & partnerships: use the form above and mention "Press" in the message
Reaching a person, and what to expect back
Choose the right route
Factual problems in an essay — a wrong credit, a misremembered shot, a date that has drifted — belong in the correction route, which attaches your message to the passage in dispute. General enquiries, press questions and partnership approaches go through the contact form.
Billing questions need the account email and, for a disputed charge, the transaction reference; without them the first reply is just a request for them.
What happens next
Messages are read by the publisher rather than an autoresponder. Corrections that hold up are applied and acknowledged; those that do not are answered with the reasoning, because a reader who took the trouble to write deserves better than silence.
We do not add correspondents to a mailing list, and we do not turn support conversations into article material unless you offer them.
Pitches and requests
We do not accept sponsored posts, paid links or guest pieces written to place a link. Suggestions for essay subjects are welcome and read, though the queue is long and the answer is usually silence rather than a commission.
Requests to review a specific film are more likely to succeed when they name the thing worth examining — a technique, a decision, a contradiction — rather than the title alone.
Your data
The form collects only what is needed to reply. Messages are kept while the issue is open and for a short period after, then deleted on the schedule in the privacy policy.
Access, export and erasure requests are handled from the data-request tab in your account and processed within the statutory window.