CineMind help & support
Game acting strange mid-stream? Credit wrong in an article? Billing question? It all reaches the same small team. The quick answers below cover most of what comes in.
Quick answers
It guessed wrong and I want it to keep going▾
Tell it plainly that it is wrong and add the one detail that rules its guess out — era, medium, language, whether the character is human. It re-opens the field rather than defending the guess, and a single hard constraint typically eliminates more candidates than five soft ones.
Can I use CineMind on stream or in a video?▾
Yes. Playing it on a livestream or recording it for video is fine, including monetised channels, and you do not need separate permission. Credit is appreciated, not required. Do not re-host our article text wholesale or present the archive as your own.
The answer it gave contradicts what I know▾
Send us the session and the title. Fan wikis and our sources disagree more often than you would think, and where they do we go with the primary credit or release record — but if we have the wrong one, that is a correction we want.
Read-aloud is silent on my iPhone▾
iOS blocks speech until you interact with the page: tap the play control once directly (not through a keyboard shortcut) and it unlocks for the rest of the session. Also check the physical mute switch, which silences web speech on some iOS versions.
Contact us page
The fastest route. Send us your name, email and question — we reply by email.
Open the contact form →The help bubble
The floating bubble in the bottom corner of any page opens chat, accessibility settings and support without losing your place.
Create a support ticket
Billing, account or bug reports: start your message with “Ticket:” and a tracked support ticket is opened for you.
Open a ticket →What to include so we can fix it fast
- The email on your account — never send us your password.
- A link to the session or article, and the title involved.
- What the game guessed versus the correct answer.
- Device and browser, e.g. "iPhone 15, Safari" — screenshots or a clip help enormously.
How the game decides
Each answer narrows a candidate space rather than following a fixed question tree, which is why the same title can take a different route on two runs. Vague answers cost more turns than "I don't know" does.
Streaming and creator use
The game is built to be played in front of an audience: sessions resume, transcripts persist, and nothing on screen requires your account details to be visible. If you need something specific for a production, ask us.
Accounts and sign-in
One sign-in covers your history, streaks and subscription. Reset from the sign-in page first; if that fails, contact us and we will check manually.
Billing, plans and refunds
Manage or cancel from your profile. For an unrecognised charge, open a ticket with the date and amount.
Spoilers and content
Spoilers in the archive sit behind explicit markers. If you hit an unmarked one, report it as a bug — we treat it as one.
Privacy and your data
Export or delete your data from the "Request my data" tab in your profile; game history is included.
Still need a human?
Message us directly — we read everything that comes in.