CineMind help & support
Game acting strange mid-stream? Credit wrong in an article? Billing question? It all reaches the same small team. The quick answers below cover most of what comes in.
Quick answers
It guessed wrong and I want it to keep going▾
Tell it plainly that it is wrong and add the one detail that rules its guess out — era, medium, language, whether the character is human. It re-opens the field rather than defending the guess, and a single hard constraint typically eliminates more candidates than five soft ones.
Can I use CineMind on stream or in a video?▾
Yes. Playing it on a livestream or recording it for video is fine, including monetised channels, and you do not need separate permission. Credit is appreciated, not required. Do not re-host our article text wholesale or present the archive as your own.
The answer it gave contradicts what I know▾
Send us the session and the title. Fan wikis and our sources disagree more often than you would think, and where they do we go with the primary credit or release record — but if we have the wrong one, that is a correction we want.
Read-aloud is silent on my iPhone▾
iOS blocks speech until you interact with the page: tap the play control once directly (not through a keyboard shortcut) and it unlocks for the rest of the session. Also check the physical mute switch, which silences web speech on some iOS versions.
Contact us page
The fastest route. Send us your name, email and question — we reply by email.
Open the contact form →The help bubble
The floating bubble in the bottom corner of any page opens chat, accessibility settings and support without losing your place.
Create a support ticket
Billing, account or bug reports: start your message with “Ticket:” and a tracked support ticket is opened for you.
Open a ticket →What to include so we can fix it fast
- The email on your account — never send us your password.
- A link to the session or article, and the title involved.
- What the game guessed versus the correct answer.
- Device and browser, e.g. "iPhone 15, Safari" — screenshots or a clip help enormously.
How the game decides
Each answer narrows a candidate space rather than following a fixed question tree, which is why the same title can take a different route on two runs. Vague answers cost more turns than "I don't know" does.
Streaming and creator use
The game is built to be played in front of an audience: sessions resume, transcripts persist, and nothing on screen requires your account details to be visible. If you need something specific for a production, ask us.
Accounts and sign-in
One sign-in covers your history, streaks and subscription. Reset from the sign-in page first; if that fails, contact us and we will check manually.
Billing, plans and refunds
Manage or cancel from your profile. For an unrecognised charge, open a ticket with the date and amount.
Spoilers and content
Spoilers in the archive sit behind explicit markers. If you hit an unmarked one, report it as a bug — we treat it as one.
Privacy and your data
Export or delete your data from the "Request my data" tab in your profile; game history is included.
Still need a human?
Message us directly — we read everything that comes in.
Getting more out of CineMind
Ask about a moment, not a film
'Was that a good movie' is a question about you. 'Why does the argument in the kitchen feel claustrophobic when the room is clearly enormous' is a question about the film, and it produces a far better conversation — lens choice, staging, where the cuts fall, what the sound is doing under the dialogue.
If you cannot name what you noticed, describe it plainly. Half the value of the exchange is putting a term to something you already perceived.
Accounts, turns and history
Every visitor gets a handful of demo turns without signing up, which is enough to judge whether the conversation is worth having. A free account saves your sessions and puts you on the leaderboard; paid tiers raise the daily allowance for longer viewing-and-discussing sessions.
Your sessions stay private to your account, can be deleted individually from the history page, and can be exported or erased wholesale from the data-request tab in your profile.
Spoilers, and how to control them
Tell the assistant where you are — 'first act only', 'I have not seen the sequel' — and it will keep the discussion inside that boundary. Without a signal it assumes you have finished the film, because most people arrive straight from the credits.
Published essays flag major spoilers before the passage rather than at the top of the page, so you can read the craft argument without having the third act handed to you.
When something breaks, and billing
A blank screen is nearly always a stale cached bundle — hard-refresh first, since the site installs as an app. If it persists, the contact page routes technical reports with the URL and browser attached.
Plans cancel from the account page with no retention call, access runs to the end of the paid period, and the refund policy is written out in full rather than decided in support replies.